Developing Intercultural and Communication Skills


What is the course about?

This week will provide a solid introduction to the teaching of intercultural skills. The course combines established theoretical approaches to culture with new insights into intercultural communication, and places a strong emphasis on developing practical skills for the classroom. You will learn about the challenges of working in different environments and approaches to teaching aspects of intercultural communication. You will develop your skills for teaching in areas such as building rapport, influencing and managing conflict in professional contexts.

Frequently Asked Questions

This one week course is for teachers, trainers and educational professionals who want to better understand the challenges of teaching intercultural communication skills and teaching culturally diverse student groups

After registration, participants on this course programme will receive:

  1. a pre-course questionnaire that will help your trainers find out more about your learning needs
  2. a recommended reading list to prepare yourself for various aspects of the course
  3. information about York to prepare yourself for your cultural experience
  4. information about the Europass Mobility Certificate

At the end of the course, you will:

  • understand different approaches to intercultural communication skills training and techniques for delivery
  • be familiar with a range of different intercultural competence models, theories and approaches
  • be aware of the role which attitude and perception has on intercultural communication
  • know which interpersonal communication skills underpin successful communication across cultures e.g. building rapport, influencing, managing conflict, creating trust, etc. and have further developed their own skills in these areas
  • know how to assess the effectiveness of intercultural training activities
  • have practical ideas on how to design intercultural training courses to develop intercultural communication skills
  • have designed and delivered mini-teaching points on intercultural skills and received coaching and feedback

An interactive communicative approach is used throughout, which lets participants experience first-hand the activities and methodologies that they can then go on to use in their own teaching contexts.

Key theories and practical ideas are discussed and explored thoroughly in hands-on input sessions, with participants playing an active role in all sessions to maximise their learning.

All input sessions involve brainstorming, case study analysis, problem-solving, and role-play tasks, both in pair- and group-work scenarios.

Participants are asked to reflect on the tasks carried out in each session, inviting discussion with regard to their own pedagogical knowledge and teaching contexts.

Participants are also introduced to key websites and other resources related to the further development of their teaching skills and personal professional development.

Language skills are also developed and feedback given where appropriate.

The course ends with an evaluation session, in which you will be asked to reflect upon the knowledge you have gained during the course.

You will also be encouraged in this session to create a Personal Development Action Plan, and select activities that you would like to try out in your own classes.

You will also be invited to join the York Associates Community, which allows networking and contact with the trainers and fellow participants from the programme, as well as learners from York Associates’ other courses.

There is also the opportunity for follow-up online training sessions to further consolidate your learning and reflect on how you are implementing what you learnt on the course into your own contexts.

If you are from a country outside of the European Economic Area (EEA) or Switzerland, you will need a visa. Students from certain countries do not need to apply for a visa before arriving in the UK. You can check if you need to apply for a visa on the UK Visas and Immigration website.
We can recommend a few accommodation options. Find out about them on our accommodation page.
If you need to cancel or defer your course:
  • We understand that your plans may change quickly during this unprecedented time. If you need to defer your course, we will not charge any fees on tuition, as long as you notify us by 16:00hrs on the Friday before your course begins. We will defer your course and any fees paid for up to 12 months from your original start date.  If you need to cancel your course and are unable to defer to a later date, we regret we will not be able to refund your fees unless you have given us a minimum of 4 weeks’ notice of cancellation.
  • If we have arranged homestay accommodation for you, we will not charge any cancellation fees if you notify us at least 48 hours before you are due to arrive. If you notify us with less than 48 hours’ notice, you will need to pay for three nights’ accommodation
  • If we have arranged hotel or self-catering accommodation for you, the cancellation conditions will vary according to the type and location of the accommodation, and we will confirm them to you individually when we send your accommodation details
  • If you need to leave your course early for any reason, we may be able to offer the following options:
    • You may continue your course online using a combination of virtual lessons with your trainer and self-study
    • In some cases, particularly where the total course duration exceeds four weeks, we may decide to cancel your programme and refund your course fees for any unused weeks
    • In other cases, we will issue a voucher for any unused complete weeks, for you to return to York Associates at a later date
  • If you need to leave your accommodation early, we will require a minimum of 3 days’ notice. After this, all accommodation fees will be refunded to you

Do you have any more questions?

Fast Facts

Start date(s)
April 3rd 2023 / July 24th 2023 / August 28th 2023
Max. group size
Min. age
Minimum CEF level
Starting from B1
Course materials
In York Course Formats
21 hours
Booking fee
03 core24 logo wh web

At the heart of great international communication.

Core24 is a suite of international people skills training with 24 modules which develop the essential competences needed to deliver results across borders. Structured in four parts, with six modules in each, Core24 develops the key skills necessary to collaborate successfully in today’s international workplace.


Meet the trainers

Please note that these trainers might not be the actual trainers delivering your course.

Sample Course Programme

Week 1
Session OneSession Two
Session Three
Introduction to the course: objectives and methodology
Simulation: travelling to and unknown place
- asking the right questions
- learning to think before you speak
- building relationships
Teaching methodology:
- introducing concepts of culture in the classroom
- models of culture
TUESDAYCommunication fundamentals: Speaking and listening effectively
Teaching methodology:
- decision-making across cultures
- understanding and using intercultural competence models in class
Video case study: travelling to a new culture

- discussion and application to own context
WEDNESDAYHow to persuade and influence people across culturesTeaching methodology:
- delivering intercultural activities
- facilitation versus training
Understanding different learning styles and learning methodologies

Coaching techniques for teaching about culture
THURSDAYHow to understand and manage cross-cultural conflictsCulture: a developmental approach
- using feedback effectively in intercultural situations 
(with colleagues, customers, students and their parents)
Free time / 
FRIDAYPreparation and teaching practice
Resources: published training materials, simulations, websites, organisationsPersonal Action Plan and further professional development

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