Teaching Intercultural Communication Skills 1: Introduction to Diversity Course Detail

Fast Facts

Course dates:10 - 14 April 2017
07 - 11 August 2017
23 - 27 October 2017
Max. group size:12
Entry level:B1
Min. age:23
Course materials:Included
Terms and conditions

Target Audience

This course is for all professionals who want to better understand the challenges of teaching intercultural communication skills. Teachers, trainers and educational professionals will benefit on this course by learning about the challenges of working and teaching in culturally diverse environments, whether is it through teaching multi-cultural groups, students of migrant backgrounds, or preparing groups for working or studying in multi-cultural environments. Participants need to be at a B1 level of English.

Course Summary

This highly interactive course provides a solid introduction to the teaching of intercultural skills. The course combines established theoretical approaches to culture with new insights into intercultural communication, and places a strong emphasis on developing practical skills for the classroom. You will learn about the challenges of working in different environments and approaches to teaching aspects of intercultural communication. You will develop your skills for teaching in areas such as building rapport, influencing and managing conflict in professional contexts.

This is an introductory level course and a prior knowledge of cultural theories and practices is not necessary. The course is useful for both those with some experience of intercultural training and those new to the field.
This course can be taken separately or combined with our follow-on course ‘Teaching Intercultural Communication Skills 2: Working with Diversity’ to form a two-week course as the second course takes places in the week following each week listed above.


This introductory course does not require any mandatory prior knowledge of prior knowledge of cultural theories and practices is not necessary. Suggested reading lists will be provided. Participants will also be sent a pre-course questionnaire to assess their educational contexts and how, as educators, they need to develop interpersonal skills to support intercultural dialogue. This will help to adapt the course to their educational contexts. They will also receive information about York to prepare for their cultural experience.


By the end of the course participants will:

  • understand different approaches to intercultural communication skills training
  • be familiar with a range of different intercultural competence models
  • be aware of the role which attitude and perception has on intercultural communication
  • know which interpersonal communication skills underpin successful communication across cultures e.g. building rapport, influencing, managing conflict, creating trust, etc.
  • be familiar with different training techniques for delivering intercultural training
  • know how to assess the effectiveness of intercultural training activities


An interactive communicative approach is applied, which provides participants with their own experiential learning of the activities & methodologies. Input sessions involve brainstorming, analysis, problem-solving, and role-play, both in pair work & group work. Participants are actively involved in the sessions to maximize their learning and to experience activities from their learners’ point of view.

Participants are asked to reflect on the activities, inviting discussion with regard to their own pedagogical knowledge & skills, teaching methods & contexts, and on adaptation of activities to their teaching & learning situations.

Participants are also introduced to key websites related to the further development of their teaching skills & personal professional development.

Follow Up

The course ends with a reflection and evaluation session, in which they are encouraged to create a Personal Development Action Plan, and select activities which they would like to try out in their own classes. Participants are invited to join the York Associates Community, which allows networking and contact with the trainers and fellow colleagues, and with participants from other courses.

Sample Course Programme

Week 1
Session OneSession Two

Session Three

Introduction to the course: objectives and methodology
Simulation: travelling to and unknown place
- asking the right questions
- learning to think before you speak
- building relationships
Teaching methodology:
- introducing concepts of culture in the classroom
- models of culture
TUESDAYCommunication fundamentals: Speaking and listening effectively
Teaching methodology:
- decision-making across cultures
- understanding and using intercultural competence models in class
Video case study: travelling to a new culture

- discussion and application to own context
WEDNESDAYHow to persuade and influence people across culturesTeaching methodology:
- delivering intercultural activities
- facilitation versus training
Understanding different learning styles and learning methodologies

Coaching techniques for teaching about culture
THURSDAYHow to understand and manage cross-cultural conflictsCulture: a developmental approach
- using feedback effectively in intercultural situations 
(with colleagues, customers, students and their parents)
Free time / 
FRIDAYPreparation and teaching practice
Resources: published training materials, simulations, websites, organisationsPersonal Action Plan and further professional development

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