Teaching Intercultural Communication Skills 2: Working With Diversity Course Detail

Fast Facts

Course dates:17 - 21 April 2017
14 - 18 August 2017
30 October - 03 November 2017
Max. group size:12
Entry level:B1
Min. age:23
Course materials:Included
Terms and conditions

Target Audience

This highly practical and interactive course is for teachers, staff and managers of educational institutions who want to further develop their own intercultural skills and to design, plan and integrate intercultural skills training courses and programmes into their teach context, whether through creating stand-alone courses or a strategy for implementing intercultural skills activities and training into existing teaching and training contexts. Participants need to be at a B1 level of English.

Course Summary

Participants on this course should already have knowledge of the key models of culture and cultural theory, which will be discussed here in further detail. In this course, participants will present their teaching contexts and during the course they will design and create an intercultural skills training programme and its implementation in their own teaching context. They will be coached by their trainer and supported by other participants.

The course integrates different approaches to culture with insights from interpersonal communication, and also places emphasis on further developing participants’ own skills, for examples for building rapport, influencing, and managing conflict in professional contexts.

This course can be taken separately or combined with our Introductory level course ‘Teaching Intercultural Communication Skills 1: Introduction to Diversity’ to form a two-week course as the introductory course takes places in the week before each week listed above.


Suggested reading lists will be provided and participants will be asked to prepare a short presentation to outline their context and goals for their course design on return to their own place of work. Participants will also be sent a pre-course questionnaire to assess their educational / training contexts and how as educators they need to continue developing interpersonal skills to support intercultural dialogue. This will help to fully customise the course to their educational contexts. They will also receive information about York to prepare for their cultural experience.


By the end of the course participants will:

  • have reviewed and strengthened their knowledge of the most important theories and approaches to intercultural communication
  • have further developed their interpersonal skills
  • have practical ideas on how to apply different communication strategies in different cross-cultural contexts
  • have practical ideas on how to design intercultural training courses to develop intercultural communication skills
  • have designed and delivered mini-teaching point on intercultural skills and received coaching and feedback


An interactive communicative approach is applied, which provides participants with their own experiential learning of the activities & methodologies. Participants will receive group and individual feedback on their ideas and teaching practice to help them work on their own activities and course design. They will have an extensive range of resources available and receive ongoing coaching.

Participants are also introduced to key websites related to the further development of their intercultural skills & personal professional development.

Follow Up

The course ends with a reflection and evaluation session, in which they are encouraged to create a Personal Development Action Plan, and implement the training programme they will have created on the course. Participants are invited to join the York Associates Community, which allows networking and contact with the trainers and fellow colleagues, and with participants from other courses.

Sample Course Programme

Week 1
Session OneSession Two

Session Three

MONDAYIntroduction to the course – objectives and methodology

Review of key approaches to culture and diversity, and key challenges of internationality
Designing an intercultural communication skills programme
- a step by step approach
- delivering intercultural courses
- facilitation versus training
Teaching methodology:
Getting started on goals. Objectives and structure
TUESDAYMini-presentations and feedback:
Initial course design context and ideas
Profiling own intercultural competence

Understanding and integrating intercultural competence models in practice
Communication fundamentals: key interpersonal skills
WEDNESDAYTeaching methodology:
- using feedback effectively in intercultural training courses - understand and manage cross-cultural conflicts in training programmes
Individual coaching techniques and practice

Peer coaching and support
Programme design, facilitation and support
THURSDAYKey resources for your training programme:
Ideas, sources, references

Mini-teaching practice of a key element of your course design with feedback and reflectionFree time / 
FRIDAYMini-teaching practice of a key element of your course design with feedback and reflectionFurther Resources (Advanced) published training materials, simulations, websites,

Evaluating intercultural training – measuring the success of training
Personal Action Plan and further professional development

Review and feedback