Teaching Intercultural and Communication Skills 1: Developing Intercultural and Communication Skills

Course Summary

This week will provide a solid introduction to the teaching of intercultural skills. The course combines established theoretical approaches to culture with new insights into intercultural communication, and places a strong emphasis on developing practical skills for the classroom. You will learn about the challenges of working in different environments and approaches to teaching aspects of intercultural communication. You will develop your skills for teaching in areas such as building rapport, influencing and managing conflict in professional contexts.

The course integrates different approaches to culture with insights from interpersonal communication, and also places emphasis on further developing participants’ own skills, for examples for building rapport, influencing, and managing conflict in professional contexts.

Participants who have completed this course are recommended to join our follow-on week ‘Teaching Intercultural Communication Skills 2: Designing Intercultural Programmes’ (prior knowledge is necessary to join in week two without having participated in week one).

Fast Facts

Course dates:27.01.2020 – 31.01.2020
30.03.2020 – 03.04.2020
13.07.2020 – 17.07.2020
05.10.2020 –09.10.2020
Max. group size:12
Entry level:B1
Min. age:23
Course materials:Included
Booking fee:£55
Terms and conditions

Target Audience

This one week course is for teachers, trainers and educational professionals who want to better understand the challenges of teaching intercultural communication skills and teaching culturally diverse student groups, whether is it through teaching multi-cultural groups, students of migrant backgrounds, or preparing groups for working or studying in multi-cultural environments. Participants need to be at a B1 level of English.


This one week course does not require any mandatory prior knowledge of cultural theories and practices. Suggested reading lists will be provided. Participants will also be sent a pre-course questionnaire to assess their educational contexts and how, as educators, they need to develop interpersonal skills to support intercultural dialogue. This will help to adapt the course to their educational contexts. They will also receive information about York to prepare for their cultural experience.

Objectives and Methodology

By the end of the course participants will:

  • understand different approaches to intercultural communication skills training and techniques for delivery
  • be familiar with a range of different intercultural competence models, theories and approaches
  • be aware of the role which attitude and perception has on intercultural communication
  • know which interpersonal communication skills underpin successful communication across cultures e.g. building rapport, influencing, managing conflict, creating trust, etc. and have further developed their own skills in these areas
  • know how to assess the effectiveness of intercultural training activities
  • have practical ideas on how to design intercultural training courses to develop intercultural communication skills
  • have designed and delivered mini-teaching points on intercultural skills and received coaching and feedback

An interactive communicative approach is applied, which provides participants with their own experiential learning of the activities and methodologies. Input sessions involve brainstorming, analysis, problem-solving, and role-play, both in pair work and group work. Participants are actively involved in the sessions to maximize their learning and to experience activities from their learners’ point of view.

Participants will receive group and individual feedback on their ideas and teaching practice to help them work on their own activities and course design. They will have an extensive range of resources available and receive ongoing coaching. Participants are also introduced to key websites related to the further development of their intercultural skills and personal professional development.

Follow Up

The course ends with a reflection and evaluation session, in which they are encouraged to create a Personal Development Action Plan, and implement the training programme they will have created on the course. Participants are invited to join the York Associates Community, which allows networking and contact with the trainers and fellow colleagues, and with participants from other courses.

Sample Course Programme

Week 1
Session OneSession Two
Session Three
Introduction to the course: objectives and methodology
Simulation: travelling to and unknown place
- asking the right questions
- learning to think before you speak
- building relationships
Teaching methodology:
- introducing concepts of culture in the classroom
- models of culture
TUESDAYCommunication fundamentals: Speaking and listening effectively
Teaching methodology:
- decision-making across cultures
- understanding and using intercultural competence models in class
Video case study: travelling to a new culture

- discussion and application to own context
WEDNESDAYHow to persuade and influence people across culturesTeaching methodology:
- delivering intercultural activities
- facilitation versus training
Understanding different learning styles and learning methodologies

Coaching techniques for teaching about culture
THURSDAYHow to understand and manage cross-cultural conflictsCulture: a developmental approach
- using feedback effectively in intercultural situations 
(with colleagues, customers, students and their parents)
Free time / 
FRIDAYPreparation and teaching practice
Resources: published training materials, simulations, websites, organisationsPersonal Action Plan and further professional development

Review and feedback
Training in 4 Dimensions

Training in 4 dimensions

Better communication brings better results. It's that simple. At York Associates we aim to live our…
Read More

Who was Erasmus of Rotterdam and what is Erasmus+ Funding?

Erasmus of Rotterdam was a 15th century Dutch teacher, Renaissance humanist and theologian. He believed in…
Read More


View all testimonials