Teaching Intercultural Communication Skills 2: Designing Intercultural Programmes

Course Summary

On this course, the key models of culture and cultural theory will be discussed in further detail. Participants will design and create a comprehensive intercultural skills training programme and plan its implementation in their own teaching context. They will be coached by their trainer and supported by other participants. You will develop your skills for teaching in areas such as building rapport, influencing and managing conflict in professional contexts.

The course integrates different approaches to culture with insights from interpersonal communication, and also places emphasis on further developing participants’ own skills, for examples for building rapport, influencing, and managing conflict in professional contexts.

Fast Facts

Course dates:03.02.2020 – 07.02.2020
06.04.2020 – 10.04.2020
20.07.2020 – 24.07.2020
12.10.2020 – 16.10.2020
Max. group size:12
Entry level:B1
Min. age:23
Course materials:Included
Booking fee: £55
Terms and conditions

Target Audience

This course is designed as a follow-on course to ‘Teaching Intercultural Communication Skills 1: Developing Intercultural and Communication Skills’ and is for teachers, trainers and educational professionals who want to better understand the challenges of teaching intercultural communication skills and teaching culturally diverse student groups, whether is it through teaching multi-cultural groups, students of migrant backgrounds, or preparing groups for working or studying in multi-cultural environments. Participants need to be at a B1 level of English.


Please note, prior knowledge of developing intercultural and communication skills, including an insight into cultural theories and practices is necessary to join this course: ideally participants will have already completed our Introductory level week Diversity in Education: Developing Intercultural and Communication Skills or have a good grounding in the topics which will have been covered there.

Suggested reading lists will be provided. Participants will also be sent a pre-course questionnaire to assess their educational contexts and how, as educators, they need to develop interpersonal skills to support intercultural dialogue. This will help to adapt the course to their educational contexts. They will also receive information about York to prepare for their cultural experience.

Objectives and Methodology

By the end of the course participants will:

  • understand different approaches to intercultural communication skills training and techniques for delivery
  • be familiar with a range of different intercultural competence models, theories and approaches
  • be aware of the role which attitude and perception has on intercultural communication
  • know which interpersonal communication skills underpin successful communication across cultures e.g. building rapport, influencing, managing conflict, creating trust, etc. and have further developed their own skills in these areas
  • know how to assess the effectiveness of intercultural training activities
  • have practical ideas on how to design intercultural training courses to develop intercultural communication skills
  • have designed and delivered mini-teaching points on intercultural skills and received coaching and feedback

An interactive communicative approach is applied, which provides participants with their own experiential learning of the activities and methodologies. Input sessions involve brainstorming, analysis, problem-solving, and role-play, both in pair work and group work. Participants are actively involved in the sessions to maximize their learning and to experience activities from their learners’ point of view.

Participants will receive group and individual feedback on their ideas and teaching practice to help them work on their own activities and course design. They will have an extensive range of resources available and receive ongoing coaching. Participants are also introduced to key websites related to the further development of their intercultural skills and personal professional development

Follow Up

The course ends with a reflection and evaluation session, in which they are encouraged to create a Personal Development Action Plan, and implement the training programme they will have created on the course. Participants are invited to join the York Associates Community, which allows networking and contact with the trainers and fellow colleagues, and with participants from other courses.

Sample Course Programme

 Session OneSession Two
Session Three
MONDAYIntroduction to the course – objectives and methodology

Review of key approaches to culture and diversity, and key challenges of internationality
Designing an intercultural communication skills programme
- a step by step approach
- delivering intercultural courses
- facilitation versus training
Teaching methodology:
Getting started on goals. Objectives and structure
TUESDAYMini-presentations and feedback:
Initial course design context and ideas
Profiling own intercultural competence

Understanding and integrating intercultural competence models in practice
Communication fundamentals: key interpersonal skills
WEDNESDAYTeaching methodology:
- using feedback effectively in intercultural training courses - understand and manage cross-cultural conflicts in training programmes
Individual coaching techniques and practice

Peer coaching and support
Programme design, facilitation and support
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