Unresolved conflict is one of the greatest reducible costs in organisations. We provide international mediation support to resolve disputes between individuals or groups, particularly where the complexities of international collaboration play a part.
A mediation process can be one session of half a day (3 hours) up to a full day (6 hours) or a series of sessions over a period of time for more complex disputes.
During the mediation process, the mediator will:
• Listen actively and non judgmentally • Build trust and rapport • Defuse hostility and emotion • Open up dialogue • Explore perceptions, values and interests • Reflect back, challenge and reality test.
In order to:
• Identify where participants are stuck • Work towards a paradigm shift in hardened attitudes • Move focus from difference of opinion to common purpose • Change conflict from a destructive force into creative energy • Build win-win solutions
Please contact us for a free, confidential consultation.